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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
87%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"from start to finish this has been one of my best experience especially since I was nervous about the operation, everyone from the surgeon, nurses, staff helped me feel at ease. I'm very grateful for that type of treatment, you know, being treated like you're important rather than just another number on a long list."

"The nurses & anesthetist were rock stars!"

"Very good experience with all involved. Procedure well explained and I was comfortable at all times."



"It was A+ from start to finish."

"The pre-op nurse deserves an A+ rating! Anyone that can start an IV in my hand without causing a huge hematoma deserves special recognition. I believe her first name starts with N, possibly Natalie, I am sure it is in your records."

"Dr. Langley and staff made this the best experience for me. Dr. Langley even called me to check up on me after each eye. I have nothing but great things to say about them! Thank you very much!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.